Thursday, June 11, 2009
Another level of learning
Recently I acquire the Rosetta Stone Language course for Thai. I am thinking this will benefit me during my travels and aide in my total Thailand experience! I just put the disc in and let the computer do the work and went through the practice (I think) lessons 1 and 2. After I check those out I realized that I need to set up my own profile and settings, I presume once it is set it keeps track of your personal progress. Let that be a lesson for you to read over the material.
Wednesday, June 3, 2009
Yeah!!! Have the Airline Tickets
Dates are confirmed and airline ticket purchased.
This process was somewhat challenging and extremely educational in more ways than one!
I opened a personal checking account in April 2008 at U.S. Bank around the same time we set up the Kidz Hearts Foundation bank account. The attraction was two-fold. The option that I took was the debit card which is tied in with my Northwest World Perks mileage program where for every dollar I get a mile and for opening the account I received $75 in groceries.
Whenever I was going to make a purchase of any size I would take the money from my credit union account and deposit into the U.S. Bank account. When I accumulated the funds for my airline tickets I put it into the bank. Shortly after while online finding and making the arrangements my debit card was declined. Of course I called customer service and found that I have a daily spending limit of $1,000. This makes no sense, it is my money. They tell me it is for my protection and assured me that if called first they will release the funds. I attempted to do this again and guess what? Declined! I called again and the customer service person stated that the computer was down and there was no way to help me. When I questioned the limit they said that Visa sets the limit and they would have to be the ones to raise it for regular spending. When I called Visa they said that was not true, it is the bank that set the limit and they can change it in the branch.
What I end up doing is using the credit union account to pay for the airline tickets and missed out on the mileage points. I went into the bank to make a large withdraw. The teller tried to be helpful and we got into a conversation about my experiences with them. She stated that she can fix it but at this point I know I was done with them. The only thing I was waiting for at this point is for charges to be cleared before closing this account.
To top it off Northwest has merged with Delta and will no longer be using this mileage plan (but all my miles will be transfer to Delta existing mileage program). I asked several different tellers about this and got a variety of responses that did not answer my questions.
In the almost 35 years of banking experience I have not encounter such terrible customer service and unethical practices (I have had many other situations with them that I have not expressed, no sense in hashing through all the negativity). Now we will need to move our Kidz Hearts account. I no longer have trust in U.S. Bank.
I am relieved after this ordeal! Now with ticket in hand I can continue my planning.
This process was somewhat challenging and extremely educational in more ways than one!
I opened a personal checking account in April 2008 at U.S. Bank around the same time we set up the Kidz Hearts Foundation bank account. The attraction was two-fold. The option that I took was the debit card which is tied in with my Northwest World Perks mileage program where for every dollar I get a mile and for opening the account I received $75 in groceries.
Whenever I was going to make a purchase of any size I would take the money from my credit union account and deposit into the U.S. Bank account. When I accumulated the funds for my airline tickets I put it into the bank. Shortly after while online finding and making the arrangements my debit card was declined. Of course I called customer service and found that I have a daily spending limit of $1,000. This makes no sense, it is my money. They tell me it is for my protection and assured me that if called first they will release the funds. I attempted to do this again and guess what? Declined! I called again and the customer service person stated that the computer was down and there was no way to help me. When I questioned the limit they said that Visa sets the limit and they would have to be the ones to raise it for regular spending. When I called Visa they said that was not true, it is the bank that set the limit and they can change it in the branch.
What I end up doing is using the credit union account to pay for the airline tickets and missed out on the mileage points. I went into the bank to make a large withdraw. The teller tried to be helpful and we got into a conversation about my experiences with them. She stated that she can fix it but at this point I know I was done with them. The only thing I was waiting for at this point is for charges to be cleared before closing this account.
To top it off Northwest has merged with Delta and will no longer be using this mileage plan (but all my miles will be transfer to Delta existing mileage program). I asked several different tellers about this and got a variety of responses that did not answer my questions.
In the almost 35 years of banking experience I have not encounter such terrible customer service and unethical practices (I have had many other situations with them that I have not expressed, no sense in hashing through all the negativity). Now we will need to move our Kidz Hearts account. I no longer have trust in U.S. Bank.
I am relieved after this ordeal! Now with ticket in hand I can continue my planning.
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